1. The webshop is managed directly by the band
2. All the payments are processed through Paypal
3. Items ship from Italy where postage rates are quite expensive, so don't blame it on us.
4. Items are shipped by airmail, if you prefer surface mail (cheaper) or trackable registered mail (more expensive) just drop a line through the contact form or to tetanus28-at-hotmail-dot-com
5. Orders are shipped promptly. Delivery times depend on locations, though airmail is usually quite fast.
6. If delivered items do not match your expectations just a drop a line and we'll work out a solution
7. We are not responsible for lost packages